Name: Shipping insurance
SKU: 10011
Price: 4.99 USD
Availability: InStock

Shipping insurance

$4.99

Add a shipping insurance to your order for a flat rate of 4.99 USD and protect yourself against financial loss in case of damage or loss of your package.

Availability: In stock

Description

Description

We at Gemrock Peru make our best possible effort to pack our goods as careful and protected as possible. But once they are our of our hands we can not assume responsability for what happesns next.

We work exclusively with the internationally recognized and serious shipping agent DHL. However, even when using such an experienced and professional company, transport damage or loss due to human error can not be ruled out completely.

We therefore do strongly recommend adding this shipping insurance for a flat rate of just 4.99 USD to your order. This way your goods are fully insured against damage or loss.

Please be aware:

Gemrock Peru is not responsible for transport damage during shipping or loss of the package and WE DO NOT REFUND money in such cases.

This shipping insurance does not cover damages caused by customs officials in Peru or in your home country.

Recommended unboxing procedure:

Upon arrival of your package inmediately review it for suspicious damage on the oustside of the package. If you note any signs of damage on the outside of the package, please inmediately ask the delivery person to hold the package in his/her hands with the damages being visible and take a picture of the package and the person. This way you can document the state of the package upon arrival. Do this before signing off the receipt of the package.
If you can note any suspicious damage on the outside of the package then do make a lot of pictures documenting your unboxing process. Make pictures of the inside of the package and of each product before and after unpacking it.
Make close-up pictures of damages on crystals and crystal products.
Now, in case you did insure your package, you can use those pictures to file a report to your local DHL office.
Please do not forget to inform us via email about such problems. Even if we are not responsible for such damages and your insurance case rests with DHL and not with Gemrock Peru, we are always happy to assist you by informing our local Peruvian DHL agent about your problem. This may help speeding up your case.

International Shipping

We do not have obligatory minimum order REQUIREMENTS.

Enjoy our discounted shipping flat rates:

In Gemrock Shop you are always enjoying discounted flat rates for shipping. The bigger your order the higher will be your shipping discount will be. The discount levels are:

Free shipping worldwide for orders above 1000.- USD
80 % shipping discount for orders from 751.- to 1000.- USD
50 % shipping discount for orders from 501.- to 750.- USD
35 % shipping discount for orders from 251.- to 500.- USD
25 % shipping discount for orders from 1.- to 250.- USD

We are shipping with DHL, an internationally recognized, professional, and serious shipping agent. Our shipping service is door-to-door.

We are shipping 48 hours after your payment has been received in our bank account. This may take a number of days according to the payment method you are choosing. Direct Bank Wires as well as Bank Wires thru internet platforms like WISE usually take 3 to 5 business days, and payments with Credit Cards via the payment platform PayMe take 5 business days to arrive in our account.

We are shipping within 2 business days after the payment was received. Shipping itself may take between 5 and 10 business days, depending on where in the world you are located at.

The shipping does not include importation taxes if applied by your country's government.

Payment options

We are offering the following payment options:

PAY WITH YOUR CREDIT CARD BY USING PAYME

Buy with your credit card using PayMe. Accepted credit cards are:

Visa
Mastercard
Diners
Amex

Please be aware of the fact, that due to the very high number of credit card frauds, we do not ship your product before the payment has been received in our bank account. This may take up to 5 business days. If you are in a hurry to get your product, please consider a bank wire, which is much faster.

BANK WIRE

For orders bigger than 1,000.- USD traditional bank wires are cheaper than credit card payments.

It is also a much faster way of payment. Bank Wires take a maximum of three business days. And express payments can be made on the very same day.

However, you MUST ask your bank if they use an intermediary bank when transferring money to Peru. Intermediary banks will charge additional fees, that must be carried by you. Your bank is obliged to tell you if intermediary banks are used. Many US banks use Morgan Chase Bank as an intermediary bank.

If you are transferring money through an intermediary bank and do not specifically declare that you will carry the fees when wiring the money, those intermediary bank fees will be charged to us and your money will not arrive completely in our bank account. In this case, we can not ship your product. We will contact you and will have to ask you to pay the difference before being able to ship your product.

Avoid such problems by specifically asking your bank about intermediary banks and their fees before wiring.

PAY WITH CRYPTOCURRENCY: BITCOIN O ETHER

We are now accepting payments in cryptocurrency: Bitcoin or Ether.

Please contact us for details via email (gemrockinternational@gmail.com) or via Whatsapp/Telegram at: +51-99 410 42 06

How to open a box

If you want to combine several purchases from different dates in order to save on shipping, you can open a box.

If you open a box you are only paying the product you choose for the current purchase. We are then holding your product for up to three months. During this period you can add as many other product purchases as you want.

Once your box is closed we are invoicing you for the shipping.

How to open a box:

You can open a box after choosing one or several products on this website and putting it into your cart or after claiming a product during our live sales on Instagram or TikTok. In order to do so send us an email using the contact from on this website or sending us a DM on Instragram or TikTok.

How to close a box:

1.) You can message us any time during the three months period in order to close your box. Once we received your message we will invoice you for the shipping. If you did not get a shipping invoice within 36 hours after you sent your message, please contact us. It is very likely that in this case something went wrong and we did not get your message.

2.) If the three months period passes and you are not adding any further product into your box or you are not messaging us before the end of the period, we will send you a message announcing the closure of your box within the next five business days, giving you a last opportunity to add into the box. If we dont hear from you we will close your box and invoice you for the shipping.

What if your box is closed and you dont pay the shipping?

If you get invoiced for the shipping of your box and you do not pay within 5 business days, you will loose your shipping benefits. We will then invoice you again for the full shipping cost. If you fail again to pay in the following five business days, we will send you a last payment reminder. If you receive a last payment reminder you will note an additional penalty of 5 USD- per day for an additional 5 days of storing your box. If you fail to pay for the third time within five business days, you will loose your product payment. We will open your box and return your product for sale to somebody else. We will not refund your already made payments.

If you contact us at a later time and your previously chosen products are not sold yet, you can re-claim the ones not yet sold, if you pay the full shipping plus the previously claimed penalty. Any product that already has been sold by us at this point in time is lost to you and we will not refund the product payment.

What is the Carbon-Positive Price

Choose the CARBON-POSITIVE PRICE and not only buy this crystal free of environmental impacts, but actually help improving the environment:

Gemrock Peru is a global leader spearheading sustainability and environmental conservation in the crystal and gemstone industry. We are now offering you the unique opportunity to not only completely eliminate the carbon footprint of your crystal but to become carbon-positive and help restoring destroyed rainforest.

If you buy this crystal by choosing the “Carbon Positive Price” we will add 1.5 cents per USD to your crystal. This additional amount will be used to plant trees in a reforestation project in the Peruvian cloud forest and neutralize your crystals carbon footprint. And even better: we will match your support. We will reward your conscious act by matching your support with the same amount, this way doubling the donation and therefore creating a carbon positive product that removes more carbon from the atmosphere than it adds to it.

With Gemrock Peru your crystal products have been ethically mined and produced and are environmentally friendly. Also read our 2021 Sustainability Report.

Transport damage or loss of your package

We at Gemrock Peru make our best possible effort to pack our goods as careful and protected as possible. But once they are our of our hands we can not assume responsability for what happesns next.

We therefore do strongly recommend adding a shipping insurance for a flat rate of just 4.99 USD to your order. This way your goods are fully insured against damage or loss.

Insure here

Please be aware:

Gemrock Peru is not responsible for transport damage during shipping or loss of the package and WE DO NOT REFUND money in such cases.

Recommendet Unboxing Procedure

Upon arrival of your package inmediately review it for suspicious damage on the oustside of the package. If you note any signs of damage on the outside of the package, please inmediately ask the delivery person to hold the package in his/her hands with the damages being visible and take a picture of the package and the person. This way you can document the state of the package upon arrival. Do this before signing off the receipt of the package.
If you can note any suspicious damage on the outside of the package then do make a lot of pictures documenting your unboxing process. Make pictures of the inside of the package and of each product before and after unpacking it.
Make close-up pictures of damages on crystals and crystal products.
Now, in case you did insure your package, you can use those pictures to file a report to your local DHL office.
Please do not forget to inform us via email about such problems. Even if we are not responsible for such damages and your insurance case rests with DHL and not with Gemrock Peru, we are always happy to assist you by informing our local Peruvian DHL agent about your problem. This may help speeding up your case.

Return policy

We at Gemrock Peru make a lot of effort to produce high quality pictures and video material to show our products. You are also receiving detailed information on the size and the weight of the crystal or crystal product. We therefore believe that we are providing you with sufficient information for your decision to buy the product.

We would feel terribly sorry if you would unpack your crystal or crystal product and feel unsatisfied with it. However with international export of products we can not take responsibility for a mistaken consumer choice. We are therefore not offering options for return and/or refunding.

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Shipping insurance

Shipping insurance